Returns & Exchanges
At Napalm Records, we want you to be completely satisfied with your purchase of music and merchandise. If you are not happy with your order, you can return or exchange items in their original, sealed condition within 14 days of receipt.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring that vinyl records and CDs are well-protected to prevent damage during transit.
Ship the Package
Affix the provided return label or address the package to our warehouse, then drop it off at your preferred carrier; we recommend using a tracked service.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing